All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 business days not including 2-5 business day processing)
• you receive the wrong item
• you receive the order damaged/faulty
• you do not want the product you have received

In all cases, you must return the item at your expense and the item must be unused.

We do not issue refunds or reshipments for any other reason apart from the above listed/accepted reasons.

You can submit refund request within

• 7 normal days from the time your order is delivered
• 30 normal days after the guaranteed period for delivery (45 business days) has expired, if you have not received your order.

You can submit a refund request by sending a message on Contact Us page.

To complete your refund (if applicable), we require a receipt or proof of purchase and a photograph of the items being received.

Please do not send your purchase back to any address until you contact us, and receive the returning address in writing via email.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

RETURN/EXCHANGE 

Please contact us at support@jewelersgems.co within 7 days from the time your order is delivered. A proof of purchase is required.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We always recommend all of our customers to consider using a trackable shipping service or purchasing shipping insurance to ensure receipt of the returned item.